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Tenant Information

The following information is designed to provide you with an overview of our services, policies, procedures and other general information pertaining to your tenancy with Dixon Kestles. 




Your move in does not have to be stressful.  Contact ConnectNow to assist you.  It is a completely FREE service that can have all of your utilities connected for you to save time. 




Changes to your contact details 

Please advise your Property Manager of any changes to your contact details.  There are various reasons you may need to be contacted throughout your tenancy, such as requiring access for repairs and this updated contact information is vital. 


Keys and Locks  

If you change any locks during your tenancy, it is a provision of the Residential Tenancies Act 1997 that you must supply our office with a key.  It is your responsibility to return all keys to the property to this office at the end of your tenancy.  Under the Residential Tenancies Act 1997 the landlord/agent has the right to charge rental until the keys are returned.



It is not your landlord's responsibility to insure your possessions.  The landlord's insurance policy covers only the building plus any fixtures and fittings.  With the ever increasing incidences of burglary and theft, we strongly recommend you take out contents insurance cover.


Condition Report 

This document is as important as the Tenancy Agreement you signed as it establishes the condition of the property at the commencement of your tenancy and will be used as a comparison at the end of your tenancy as the basis on which your bond is refunded.  Please check it and amend it if necessary.  You have three (3) business days after the commencement of your tenancy to complete and return this form to our office.  If you neglect to return a signed copy of this report, you could forfeit your right to object if there is a disagreement at the end of your tenancy.   


Paying Your Rent  

Rent is payable monthly in advance on or before the due date specified in your lease agreement.  You have been supplied with a DEFT card so you can set up an automatic direct deposit into our account each month and will ensure you won't forget and payments will always be on time. This will also mean you maintain a perfect rental collection history.


Dishonours on Rental Payments 

In the event that your rental payment dishonours due to insufficient funds or incorrect bank details, you will be charged a dishonour/administrative fee.


Routine Inspections  

Routine Inspections are conducted three months after you move into a property and then every six months after that time.  


Smoke-Free Zone  

All Dixon Kestles' properties are smoke-free zones.


Smoke Alarms  

It is the tenant's responsibility to check that all smoke alarms are in good working order at all times.  Please check smoke alarms when you move in, and ensure batteries are replaced regularly (daylight saving clock changes are a good prompt as advised by the MFB).  Alternatively we can arrange for a professional to check for a fee.  Please contact your Property Manager.


Hanging Pictures 

No nails, hooks, bolts or hanging devices may be attached to walls unless  you have written permission from your Property Manager.  Any damage to walls will need to be remedied at the end of your tenancy as specified in your lease agreement.


Reverse Cycle Heating and Cooling Units  

It is the tenant's responsibility to ensure all units are regularly cleaned, including cleaning of ducts and dust filters at least once every three months.  If damage to the motor is caused by lack of cleaning you may be liable for this cost.


Spare Remotes

Should spare or replacement remotes be needed for the operation of any device/s belonging to your landlord's property, they will need to be paid for in full by the tenant, and are not refundable.  All remotes are to be returned to your Property Manager at the end of your tenancy. 


Owners Corporation  

If you are renting a property where an Owner's Corporation manages the common areas or gardens, it is essential that you adhere to any rules or guidelines the Owner's Corporation may have in place.  If you do not have a copy of the regulations, please speak to your Property Manager.


Communicating with Property Managers  

Most of the problems experienced by Tenants, Landlords and Property Managers can be overcome by prompt and honest communication.  It is the tenant's major responsibility to keep the property clean and to meet their financial obligations; it is the landlord's major responsibility to see the property is maintained and to ensure the tenant has peaceful enjoyment; and it is the Property Manager's duty to oversee the process.


Urgent Repairs

If an urgent repair arises, please advise your Property Manager in writing via email immediately and we will organise to get it seen to as soon as possible.  Our office is open Monday to Friday 8.30am to 5.00pm. 


In the event of an emergency after hours please contact our after-hours tradespeople below:

  • JRPM (Plumbing)  -1300 577 879
  • Wizard Wiring (Electrical) - 8777 1066
  • MCS Locksmiths - 9867 5958
  • O'Brien Glass - 1800 633 721
Remember, it is a provision of the Residential Tenancies Act that you advise your Property Manager of any problems that occur during your tenancy.  If you do not, you may be held liable for any additional maintenance costs that the landlord may incur as a result of your failure to notify.


Urgent repairs are defined as:

  • Burst hot water service
  • Blocked or broken toilet system
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Failure or breakdown of any essential service provided by a landlord, ie. water, cooking, heating or laundering
  • Failure or breakdown of gas, electricity or water supply
  • Any fault that makes the premises unsafe
  • Any appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase - The Owners Corporation for the complex needs to be contacted for this

Non-Urgent Repairs
Submit non-urgent maintenance requests via email directly to your Property Manager.

Change of Tenancy 
Tenant transfers will incur a fee per applicant to be paid before the transfer can be finalised.  Any change in occupant could affect the bond refund process when you vacate.  As your Property Manager no longer controls this process, it is imperative that the procedures as set out in the Residential Tenancies Act 1997 are strictly adhered to.  Please contact your Property Manager for clarification and advice.

Breaking Your Lease
If you want to vacate during the fixed term of the Agreement contact your Property Manager immediately.  You will be breaking the leasing contract you have entered into and will be responsible for the following charges:

  • Continue to pay rent until the commencement of the following tenancy
  • Internet Advertising
  • For Lease Board
  • Condition Report Photography/Report
  • Letting Fee
  • NDT Tenant Reference Checks

It is your responsibility to return all keys to the property to this office at the end of your tenancy.  Under the Residential Tenancies Act 1997 the landlord/agent has the right to charge rental until the keys are returned.

Giving Notice to Vacate (28 days Notice)
If you want to vacate the property at the end of the Agreement you must give a minimum of twenty-eight (28) days notice beforehand.  This notice must be in writing to your Property Manager and is effective from the date we receive your notice.