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Urgent Repairs

For urgent repairs outside of business hours (Mon-Friday 9am-5pm) please contact JRPM Services 1300 577 879.


(If your call is not answered, it is important to leave a message to clearly state your name, address, number plus the urgent issue and someone from JRPM will contact you asap).

Under the Residential Tenancies Act, we advise that the following are  considered `Urgent Repairs’:

  • A burst water service
  • A blocked or broken toilet
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of any essential service or appliance provided for water, hot water, cooking, heating or doing laundry
  • A failure or breakdown of any cooling appliance or service
  • A failure to comply with any rental new minimum standards – if the renter moved in after 28 March, 2021
  • A failure or breakdown of any safety-related device
  • A failure or breakdown in any appliance or fitting supplied by the rental provider that will result in a large amount of water being wasted
  • A failure or breakdown of the gas, electricity or water supply
  • Any fault or damage that makes the premises unsafe or not secure, including pest infestations or the presence of mould or damp caused by, or related to, the building structure
  • A serious fault in a lift or staircase