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 4.5 Stars / 273 Reviews

Melbourne’s Premier Experts In Owners Corporation Management

Managing buildings & their people since 1975

strata managers

About Us

Our award-winning team consists of experienced property professionals and strata management consultants with extensive knowledge in strata law, financial management, building maintenance, insurance, and dispute resolution.

As strata specialists in residential and commercial strata management, we stay ahead by adapting to changing regulations and market trends in property and strata management. This proactive approach ensures that your property remains compliant, well-maintained, and competitive in the evolving market.

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Dixon Kestles has led Melbourne’s strata industry for nearly 50 years.

Our expertise in managing strata comes from putting clients first, being creative, and knowing the property market well. We understand that selecting the right owner's corporation management partner is critical. That’s why we consistently provide tailored services as strata specialists to ensure effective and efficient management of our clients’ properties.

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Testimonials

What Our Clients Say About Us

Why Choose Us as Your Strata Managers?

At Dixon Kestles, we stand out as the premier choice for strata management for several reasons:

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We keep the numbers rolling!

185+
We manage over 185 Owners Corporations
57+
We manage properties in 57 different postcodes around Victoria
4500+
We manage in excess of 4,500 lots
$3.20B+
We manage in excess of $3.2B of property
Our Services

We provide the premium services for businesses

For Existing Buildings
For New Buildings
service

Administrative 
Support

Managing correspondence, maintaining records, organising meetings, and facilitating communication between owners and the committee.

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service

Financial 
Management

Preparing budgets, collecting fees and levies, managing financial accounts, paying bills, and providing financial reports to owners.

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Dixon Kestles

Meeting
Management

Organising annual general meetings, special general meetings, committee meetings and ballots, including the preparation of agendas and recording minutes.

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service

Maintenance 
and Repairs

Organising routine maintenance, repairs, and improvements to the common property, including coordinating with contractors and obtaining quotes.

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service

Compliance and 
Legal Matters

Ensuring compliance with relevant laws and regulations, including the Owners Corporations Act 2006, and facilitating advice with industry legal experts when required.

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service

Advisory
Services

We provide guidance and resources on everything from legislation, defect processes, building sustainability and utility cost savings to managing committee relationships and conflict resolution.

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service

Insurance and
Risk Management

Arranging and managing insurance policies for the common property, liaising with insurers, and assisting with insurance claims.

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service

Dispute 
Resolution

Assisting with dispute resolution between owners or between the owners corporation and external parties, such as contractors or neighbouring properties.

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service

OC Rules

Assist the owners corporation to ensure owners comply with the owners corporation rules and by-laws and address any breaches or disputes as well as ensuring rules are registered and consolidated with the Registrar.

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Consultation and
Planning

Dixon Kestles offers expertise in owners corporation management during the planning and development stages of a property project. This includes providing guidance on common property design, infrastructure requirements, and the setup of owners corporations.

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service

Compliance
Assistance

We help property developers understand and navigate the legal requirements and regulations related to owners corporations. This includes ensuring compliance with the Owners Corporation Act, assisting with by-law development, and providing advice on statutory obligations.

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service

Financial
Management

We handle all financial aspects accurately and efficiently. This involves preparing budgets, managing levies, and providing transparent financial reporting to property developers and future owners.

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project management

Seamless Transition
and Integration

We understand the importance of a smooth transition from development to owners corporation management. Our team works closely with property developers to ensure a seamless handover process, enabling a quick and efficient integration of management services. From setting up administrative systems to establishing effective communication channels, we ensure a hassle-free transition for both developers and future owners.

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insurance

Insurance
Management

We help you arrange comprehensive insurance coverage for the development once it transfers to an owners corporation.

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Customised 
Solutions

At Dixon Kestles we can tailor our services to meet the unique needs of each property development project. We’re familiar with all types of subdivisions including complex multi-OC and staged developments.

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Professional and Compliant Strata Management
 

Engaging strata managers from Dixon Kestles guarantees management excellence for your residential and commercial strata buildings. Our strata managers stay up-to-date with changes in laws through ongoing training and will ensure your property has the appropriate insurance as well as essential services maintenance for regulatory compliance. We are committed to professionalism and accountability, making sure your strata property complies with all rules.

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We Offer Expert Guidance for Complex Property Issues
 

Our strata managers can help navigate complex property issues, ensuring the smooth operation of a strata property. They also provide expertise and guidance in maintaining compliance and safety standards in strata management.

Owners corporations can rely on our strata management services to manage their property well. This allows them to focus on other things without stressing about property management details.

At the SCA (VIC) Pillar Awards for Excellence, Dixon Kestles won the Strata Community Management Medium Business Award in 2021 and was a finalist again in 2023.

Our team proudly accepted these awards in recognition of our high customer satisfaction rates and commitment to staff training. As dedicated strata management specialists, we focus on delivering exceptional property strata management services. Our strong ethical standards guide our work, ensuring we consistently apply our values in every aspect of strata property management.

Integrity
Commitment
Honesty
Innovation
Excellence
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Frame
Our Process

Six Steps to Change your OC Manager

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Step 1

RFT – Request for 
Tender

Contact your chosen professional OC managers and request quotes for their services.

step-2

Step 2

Committee Vote – majority wins

Hold a meeting or ballot and vote on your preferred tenderer.

step-3

Step 3

Terminate Current OC Manager

Inform the current Owners Corporation Manager of the decision to terminate the agreement.

step-4

Step 4

Sign Contract with New OC Manager

Ensure that two members of your committee and your new OC manager sign the new contract.

step-5

Step 5

28 Days for Transition

Once your outgoing strata manager has been notified, they will commence the handover process with your newly appointed strata management company.

step-6

Step 6

Welcome
Aboard!

Once files are all set up and handover completed your new OC manager is likely to send out an introduction letter/welcome pack to your lot owners.

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Frequently Asked Questions

Got any questions
for us?

Read through some of our client’s frequently asked questions and find the answer to your queries.

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A strata manager in Victoria is responsible for overseeing the day-to-day operations and management of a strata scheme (or owners' corporation), which includes residential, commercial, or mixed-use properties. The role involves:

  • Administration: Managing the owners’ corporation meetings, maintaining records, and ensuring compliance with the Owners Corporations Act 2006 (VIC).
  • Financial management: Preparing and managing budgets, collecting levies, paying bills, and ensuring the financial health of the strata scheme.
  • Maintenance and repairs: Organising routine maintenance, handling emergency repairs, and ensuring common property is maintained to a good standard.
  • Dispute resolution: Assisting with conflict resolution between owners or tenants, and ensuring compliance with the strata by-laws.
  • Compliance: Ensuring the owners' corporation complies with relevant legislation, including health and safety regulations and insurance requirements.

Strata consultants offer expert advice to property owners, owners' corporations, and developers, assisting them in navigating the complexities of strata and owners' corporation management. Their services include:

  • Legal and regulatory advice: Helping owners understand their rights and obligations under the Owners Corporations Act 2006 and other relevant legislation.
  • By-law creation and enforcement: Drafting or reviewing by-laws for the building, ensuring they comply with the law and suit the needs of the property.
  • Dispute resolution: Providing expert advice on resolving disputes between owners, tenants, and the owners' corporation.
  • Financial planning: Assisting in creating long-term maintenance plans, budgeting, and levies to ensure the financial sustainability of the property.
  • Audit and compliance reviews: Conducting audits of the owners’ corporation's financial records, contracts, and operations to ensure everything is in order.

Strata management companies in Melbourne typically offer a wide range of services to ensure the smooth operation of a strata scheme, including:

  • Day-to-day management: Handling the day-to-day administration and operations of the owners’ corporation.
  • Financial management: Budgeting, levies collection, preparing financial statements, and ensuring all accounts are up-to-date.
  • Maintenance and repairs: Coordinating maintenance schedules, arranging for repairs, and liaising with contractors.
  • By-law enforcement: Ensuring that all owners and tenants comply with the strata’s rules and regulations.
  • Insurance management: Ensuring appropriate insurance coverage is in place for the property.
  • Dispute resolution: Assisting in resolving conflicts between owners or tenants, helping to maintain harmony within the building.

Strata management specialists are essential for property owners because they provide:

  • Expertise and knowledge: Specialists are familiar with the complexities of strata law, regulations, and financial management, ensuring compliance with all legal requirements.
  • Time-saving: By outsourcing the management of the strata scheme, property owners can save time and focus on other aspects of their investments.
  • Efficient conflict resolution: Strata managers help resolve disputes quickly and fairly, reducing potential tensions among owners or tenants.
  • Cost-effective management: Strata specialists can negotiate better rates for services, ensuring that maintenance, insurance, and other costs are managed efficiently.
  • Long-term sustainability: Specialists help plan for future maintenance and repairs, creating a financially stable environment for the property.

  • I would rather leave this question out as it’s not relevant.

When selecting a strata consultant in Melbourne, consider the following factors:

  • Experience and qualifications: 

Choose a manager with extensive experience in strata management. Their knowledge is crucial for addressing your community's unique challenges and providing tailored solutions. Ensure they are a member of the leading strata industry body, Strata Community Association (SCA).

  • Reputation: Look for a manager with a solid reputation and track record. Positive testimonials and client recommendations can show their dependability and efficacy in service delivery.
  • Knowledge of local laws: Ensure the new manager is well-versed in Victorian legislation, such as the Owners Corporations Act 2006, and understands local council regulations. Ensure the new manager complies with relevant legislation and industry standards. Adhering to the Owners Corporation Act protects your owners corporation and maintains operational integrity.
  • Specialisation: Select a consultant who specialises in the services you require (e.g., mixed use properties, financial advice, dispute resolution, by-law creation).
  • Clear communication: Prioritise managers with excellent communication and customer service skills. A responsive approach fosters positive relationships among residents and encourages community engagement.

Strata management consultants provide expert advice and guidance to owners’ corporations, property developers, and property managers. Their role includes:

  • Strategic advice: Offering guidance on best practices for managing strata schemes and ensuring compliance with relevant laws.
  • Problem-solving: Helping resolve specific issues such as disputes, financial management concerns, or maintenance challenges.
  • Project management: Assisting with large-scale projects such as building upgrades, renovations, or energy efficiency improvements.
  • Risk management: Advising on the potential risks to the owners’ corporation, including financial risks, insurance concerns, or legal liabilities.

Strata management differs from other property management because it involves managing shared ownership of common areas within a strata scheme. Key differences include:

  • Ownership structure: In strata schemes, owners collectively own the common property, which requires coordination and decision-making for the maintenance and use of these areas. In other property management models, owners may only be responsible for their individual properties.
  • By-laws and rules: Strata schemes are governed by a set of by-laws that apply to all owners and occupants, regulating issues like noise and use of common areas.
  • Legal framework: Strata management operates within the framework of the Owners Corporations Act 2006, while other property management models may not have such complex legislative requirements.
  • Common property responsibilities: Strata managers must ensure that shared facilities (e.g., lifts, pools, gardens) are maintained, while other property managers may only be responsible for individual units.

Yes, a strata manager can assist with disputes among owners. Their role in dispute resolution includes:

  • Mediation: Strata managers often act as neutral third parties, facilitating discussions to resolve conflicts between owners or between owners and tenants.
  • Enforcing by-laws: They ensure that the owners’ corporation’s by-laws are followed and can take appropriate actions if there are violations.
  • Arranging formal dispute resolution: If necessary, they can assist with escalating the dispute to formal mechanisms such as VCAT (Victorian Civil and Administrative Tribunal).

When selecting a strata management company, look for:

  • Experience and expertise: A company with experience in managing properties of your size and type, and with knowledge of current legislation.
  • Reputation and reviews: A company with positive feedback from other property owners, indicating they provide reliable and professional services.
  • Transparency and communication: Clear communication regarding fees, services, and updates on the property’s management.
  • Comprehensive services: A company that offers a full suite of services, including financial management, maintenance, insurance, and dispute resolution.
  • Responsive and proactive: A company that is responsive to issues and takes a proactive approach to property maintenance and risk management.
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Get in Touch With an Expert Strata Manager Today

Our team proudly accepted these awards in recognition of our high customer satisfaction rates and commitment to staff training. As dedicated strata management specialists, we focus on delivering exceptional property strata management services. Our strong ethical standards guide our work, ensuring we consistently apply our values in every aspect of strata property management.

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ensure Your properties are managed
effectively and efficiently with Dixon Kestles

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    Contact Us

    PO Box 177
    South Melbourne VIC 3205





      Dixon Kestles
      Dixon Kestles have been leaders in Melbourne’s strata industry for nearly 50 years. We have achieved this leadership position through unwavering dedication to client service, innovation, and a comprehensive understanding of the property market and its dynamics.
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